Refund Policy

Tap Story Tap sells digital content — story credits and the Tap Story Tap+ subscription. This policy explains when refunds apply. It sits alongside, and does not replace, any rights you have under your local consumer law.

1. Digital goods

Credits and subscriptions give immediate access to digital content. Because delivery is instant, purchases are generally non-refundable once the content has been accessed.

2. Credits

• Unused credits can be refunded within 14 days of purchase if you have not spent them.
• A credit is considered used the moment it unlocks an episode. Used credits are non-refundable.
• Credits have no cash value and cannot be exchanged for money except where required by law.

3. Subscriptions

• Tap Story Tap+ renews automatically each month. You can cancel anytime from You → Manage subscription.
• When you cancel, your access continues until the end of the period you've already paid for; we do not charge again after that.
• We don't provide partial refunds for the unused part of a billing period unless your local law requires it.

4. Your statutory rights

If you're a consumer in the UK or EU, you have a 14-day right to cancel certain purchases. By starting to access digital content immediately, you acknowledge you may lose that right once access begins. This does not affect refunds for content that is faulty, not as described, or not delivered.

5. Problems & faulty content

If something didn't unlock, you were charged twice, or content is broken, contact us and we'll put it right — including a refund where appropriate.

6. How to request a refund

Email hello@tapstorytap.com from the address on your account, with the date of purchase and what went wrong. We aim to respond within a few business days.